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PROMO · 50% OFFLearn international hospitality standards and customer service in 7 days

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  • Pay in your local currency
  • Certified Hospitality Trainer (CHT®)
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PALOMA HERRERO GÜINO
Corporate training · In person or online

Customer Service and Luxury Hospitality Training for Your Team

I bring the LQA and Forbes global luxury standards to your company, with training built around your team, your service and your schedule. Fill in the form and I will contact you to agree the topics and dates.

Ask for details and dates

I answer every enquiry personally.

Paloma teaching at an in-person training session, explaining a point in front of a projected slide.
Who it is for

For Businesses That Live by Their Service

  • Hotels and resorts
  • Restaurants and food and beverage
  • Spas and wellness businesses
  • Shops and boutique businesses
  • Property management and luxury vacation rentals
  • Airlines, tourism and travel
  • Sales and customer service teams
  • Any business with customer-facing teams
What we work on

Trainings and Topics for Your Team

  • Service sequence: server and hostess
  • Service essentials and service recovery with the GUEST and LEARN models
  • Emotional intelligence
  • Complaint handling and persuasion techniques
  • Upselling
  • Time management
  • Train the Trainers
  • Onboarding for teams and brands
  • Creating experiences
  • Executive leadership
  • LQA and Forbes standards

Every training is built around what your team needs.

How it works

Three Steps to Get Started

  1. Fill in the form

    Tell me about your company, your team and what you want to improve.

  2. We talk

    I contact you to understand your goals, the format and your team’s schedule.

  3. You receive a proposal

    With the topics, format, length and dates of the training.

Experience

Why Train Your Team With Paloma

  • More than 7 years in the corporate world, in Human Resources, Learning and Development and Guest Experience, training teams and building service cultures.
  • I trained teams at leading hospitality brands and took part in hotel pre-openings, with training programmes that achieved outstanding results in service audits.
  • Degree in International Trade, specialised in luxury hospitality, and a Certified Hospitality Trainer (CHT®) of the American Hotel & Lodging Educational Institute (AHLEI).
I want to train my team
Paloma presenting at an in-person training session, next to a projection screen.
A hotel team with gold and lilac balloons at the end of a training session.
A restaurant food and beverage team posing on a terrace under a blue sky.
Paloma with a hospitality team, with the Dubai skyline behind them
Group selfie of a team in white shirts holding a silver star balloon.
Some of my trainings around the world
Corporate enquiries

Tell Me About Your Team

Fill in the form and I will answer you personally to agree the topics, format and dates of the training.

Contact number
Preferred format

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Service standards, behind the scenes and advice for building a career in hospitality.

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