Excel in Customer Service & International Hospitality Standards in just 7 days!
Try it for 7 days. If it gives you no value, clarity or focus, I refund 100% of your investment.
Discover how to stand out in any customer service setting and lift the services you already offer. Go from “serving people” to creating memorable experiences that open doors in companies, luxury brands and international hospitality around the world, backed by the most important global luxury standards, LQA (Leading Quality Assurance) and Forbes.
This Is for You If…
- You are airline cabin crew
- You work in a hotel
- You run a spa or wellness business
- You run a boutique business
- You work in sales
- You work in food and beverage
- You work in cleaning and housekeeping
- You serve customers in any field
- You work in tourism or hospitality
- You work in property management
- You work in luxury vacation rentals
- You want to travel and work in international luxury hospitality
Try it for 7 days. If it gives you no value, clarity or focus, I refund 100% of your investment.
- PayPal
- American Express
- Mercado Pago
- Pix
- Visa
- Mastercard
All payment methods, in any local currency, with 100% secure payment.
Why Can I Teach You?
Real messages from real people
32 reviews and student messages from Instagram and email.
Original messages in Spanish, exactly as written.
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Original Instagram and email screenshots. Tap an image to enlarge it.
Sin palabras de agradecimiento a tu contenido y acompañamiento. Ya cumplí 1 mes y medio en Suiza en el área de Housekeeping y jamás imaginé pasar las entrevistas sin tu conocimiento. No venía del rubro y fuiste mi pilar. Gracias y anímense 🧡
Me recomendaron el curso porque tengo mis propias cabañas en las sierras de Córdoba y al principio dudé ya que pensé iba a ser contenido difícil de aplicar y en realidad es para aplicar y engrandecer cualquier servicio. Creo que nunca hubiese encontrado esa información y documentos online. Además de tu calidez muchas gracias y los esperamos en Córdoba
Esta mañana finalice el curso,feliz feliz!!!. Muchos documentos importantes y explicación excelente para bajar a tierra y aplicar desde el minuto uno....
Finalice el curso y leí tu libro sobre gestión del tiempo. Me enorgullece ver gente tan cálida y preparada que no salgan a vendernos chamuyo. Me brindaste números, teorías, ejemplos y estoy más que agradecida, deberías cobrar este curso millones🌸
Pensé que iba a ser todo sobre hoteleria.pero la vdd como se explica, es aplicable a todo, hasta una cena con amigos. Estoy en atención al cliente hace 15 años y es verdad que hay cosas que note enseñan nunca
Nunca imaginé comprar un curso y que exceda lo que esperaba, pudiste unir cosas muy difíciles de explicar y hasta mostrarlas. Contenido 100% de calidad, te admiro y te sigo!
Excelente curso !!! Y la tutora impecable ! Un gusto haber aprendido de su mano !
Comparto este logro y recomiendo realizar este curso ya que brinda herramientas que no se dan a conocer en profundidad en una Universidad. Los que no...
No puedo creer lo hermoso que es este certificado. Me siento muy orgullosa de este logro ya que no estudié hospitalidad y quería mejorar mis conocimientos para viajar. Muchas gracias!
Paloma es increíble compartiendo conocimientos, parece que estuviese en una clase presencial con vos. Muy detallista y me dio mucha información en poco tiempo. Gracias! Caro Lucca
Quede encantada con el curso. Paloma es muy detallada en cada explicación, aprendi más de lo que que crei..Lo recomiendo mucho 👏✨️
Anote muchísimo, leí muchísimo y estaba en dudas si empezar la Lic. En Gestión Hotelera, tu pasión me ayudó muchísimo, además de que tuve experiencias de recepcionista en restaurants y me hubiese gustado haber sabido todo esto antes 🧡
El día de hoy finalice el curso. Conocí a Paloma por redes sociales y primero me sorprendió que era un contenido distinto y original, decidí darle una...
Paloma Understands Your Frustrations
Would you like to travel and work in hotels, cruise ships, restaurants or international companies, but you do not know what they look for or how to prepare?
Did you know that most people who work in customer service never receive professional training, and that is why they do not stand out?
How many times have you felt you give your best, but your effort brings no chances to grow?
Have you watched others move ahead in their hospitality careers and wondered what they are doing differently?
Does it frustrate you to give good service but feel it is missing that “touch of excellence” that sets world-class professionals apart?
What Will You Achieve?
Master the complete professional service
You will learn, step by step, the sequences for Hostess, Waiter, Front Desk, Housekeeping and Food & Beverage, reviewing 800+ real standards. Yes, I will show you how to carry plates, glasses, wine and much more.
Apply what you learn straight away
Every concept is designed for you to use in your job or your next interview from day one.
Communicate and present yourself as a professional
You will know what to say, what to avoid, and how to look after your grooming and appearance while projecting confidence.
Stand out internationally
You will master the LQA and Forbes standards, recognised by the most prestigious brands in the world.
Prepare to grow in your career
You will build your professional CV and learn how to apply for global positions, with real support and the importance of English.
Get exclusive information
You will get materials and practices you will not find online, based on luxury training.
Why This Is Not Another Customer Service Course
I trained teams for hotel pre-openings and at leading brands. I teach you the global standards that luxury hospitality is audited against, not textbook theory.
“Luxury is quiet and lives in the basics.”
Start nowCourse Curriculum
01Introduction to hospitality
Introduction to hospitality. Guest loyalty.
02International standards
LQA and Forbes: what they are and how they differ. LHW and ISO.
03Guest interaction
Greetings and farewells: what to say and what not to say. Proactive assistance.
04How a hotel works inside
Departments and roles. Food and beverage. Sequence of service. Star ratings.
05Staff training
Why staff training and development matter.
06Protocol and etiquette
Grooming.
07LQA standards by department
Guest services, department by department.
08English in hospitality
Why English matters and how it is used day to day.
09Special situations
Emotional intelligence.
10Luxury in practice
Practical application of food and beverage standards.
11Regulations and oversight bodies
Regulations and oversight bodies in the sector.
12Additional topics
Hotel chains.
Everything You Get
- 12 video modules in Spanish, English and French
- Downloadable study material in Spanish and English
- Digital certificate of completion
- 24/7 access from any country and any device
The SMART method, the Eisenhower matrix, time thieves, anxiety versus focus, delegating, saying no and procrastination profiles. The eBook is written in Spanish.
Sold separately: USD 12
Why Experience Matters
Tap each point to see more
01Because I have results, and with results everything is easier.
Over 7 years in Human Resources, Learning and Development and Guest Experience. I trained teams at leading brands and took part in hotel pre-openings, with outstanding results in service audits.
02Because I built this 100% from experience and theoretical study.
I hold a degree in International Trade and I am a Certified Hospitality Trainer (CHT®). Every module comes from what I lived and what I studied, not from a manual.
03Because it is not an opinion, it is a measurable fact.
You will review 800+ points of real LQA and Forbes standards, and you will read 32 reviews from people who have already done it.
Paloma Herrero Güino
I have a degree in International Trade, specialised in Luxury Hospitality and training in Customer Service and work skills. With more than 7 years of experience in the corporate world, I worked in Human Resources, Learning and Development, and Guest Experience, training teams and building exceptional service cultures.
I am a Certified Hospitality Trainer (CHT®) and I have developed the skills of 3,700+ professionals. I trained teams at leading brands and took part in hotel pre-openings, with outstanding results in service audits.
Today I channel all that experience into accessible, transformative training, so that more people can live from their vocation.
CHT® Certified Hospitality Trainer
American Hotel & Lodging Educational Institute (AHLEI)
Photos & Videos of My Expertise & Trainings
HighlightThis Is What Luxury Hospitality Feels Like
Spa, wellness and flawless service. The standards you will learn show in every detail.
Tap the screen to pause and the speaker for sound
I want to learn these standardsTap a photo to see it larger
Excellence in Customer Service and Luxury Hospitality
12 modules, downloadable material, a certificate and the eBook as a gift. Built on LQA and Forbes standards.
Buy without risk
Try it for 7 days. If it gives you no value, clarity or focus, I refund 100% of your investment.
I’m keeping the USD 47 price for you
or 2 payments of USD 30
Final price shown in your currency at checkout
Enroll nowEnroll for just 47 USD- Instant access after purchase
- Secure payment, many payment methods
- 7-day guarantee, 100% refundable
- PayPal
- American Express
- Mercado Pago
- Pix
- Visa
- Mastercard
All payment methods, in any local currency, with 100% secure payment.
Frequently Asked Questions
Do I need previous experience?
No. It is designed from scratch, with clear explanations and real examples, even if you have never worked in the field.
What if it gives me no value?
You have a 7-day guarantee. If it gives you no clarity, focus or value, write to me and I will refund 100% of your investment.
How long is it and how do I take it?
100% online and self-paced, at your own speed and on any device. You get all the content as soon as you buy.
Is the eBook included?
Yes. When you enroll you get the eBook “Gestiona tu tiempo: No estás perdido, estás desordenado” free, with tools and exercises to improve your personal and professional organisation. Available in Spanish only.
Do I receive a certificate?
Yes. When you complete every module you receive a Certificate of Completion in Excellence in Service and International Hospitality.
I already work in hospitality. Will it help?
Yes. Beginners jump straight to luxury service, and if you are already in the industry, get ready to discover real luxury.
Where can I apply what I learn?
In any workplace: hotels, restaurants, cruise ships, shops, offices, healthcare or education.
How do I pay from my country?
In your local currency, with PayPal, American Express, Mercado Pago, Pix, Visa and Mastercard, and instalments where enabled.
Would You Like More Information?
Leave your details and I will write to you personally to help you choose the best path for you.
Your Next Step Starts Today.
USD 47 with your welcome offer. Instant access and a 100% money-back guarantee.Time is up, but the price stays at USD 47. Instant access and a 100% money-back guarantee.
Enroll for just 47 USDEnroll for just 47 USDTry it for 7 days. If it gives you no value, clarity or focus, I refund 100% of your investment.
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